F.A.Q.
POI INFORMATION
LEDS
SHIPPING
RETURNS/REFUNDS
ORDER INFO
PAYMENT
POI INFORMATION
WHAT SIZE POI SHOULD I GET?The size (length end to end) of one's poi is always subject to debate based on personal preference. Typically, a shorter length (18" - 21") is associated with pattern spinning or juggling heavy in "no-beat" tosses. Longer lengths (26" - 29") are typically associated with a contact heavy style. Which is why we recommend a mid length (22" - 25") for anyone wishing to specialize in both styles!
TYPES OF ROPE:
MFP (Multi-Fillament Polymer):
- available in 1/4" and 3/8" widths
- Great rope for beginners
Static:
- available in 5/16", 3/8", and 1/2" widths
- Great juggling rope
Cotton:
- available in 3/8" and 1/2"
- Super soft and comfortable to grip
VPC (Vectran® and Polyolefin® blended core):
- available in 3/8" and 7/16"
- Our most popular rope option used by many jugglers across the world
TYPES OF HANDLES:
- Regular Penguins: 3D printed with soft flexible plastic, light weight (6g) modeled after delphin club knobs
- Stubby Penguins: 3D printed with soft flexible plastic, light weight (8g)
POI HEADS:
90mm, 95mm, 100mm, 101mm
LEDS
IS THERE A WARRANTY INCLUDED WITH LED PROPS?
Yes both capsule lights and ultraknob led components are under warranty by their respective companies.
SHIPPING
HOW LONG DOES SHIPPING USUALLY TAKE?
Turnaround times vary depending on the product. Most all items are made to order and ship within 7 business days. Transit times vary depending on carrier used and location.
DO YOU SHIP INTERNATIONALLY?
Yes of course!
RETURNS/REFUNDS
CAN I RETURN MY PRODUCT/GET A REFUND?Refunds/returns are generally decided on a case by case basis. Refunds/returns must be requested within 48 hours of delivery with photo evidence of the packaging and damaged product. Items must be shipped back within 7 days of delivery. Buyers are responsible for return shipping costs unless the order was incorrect on our end. A restocking fee for material cost and labor time may be issued. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
WHAT IF MY ORDER WAS DAMAGED DURING SHIPPING?
If your order was damaged during shipping, please contact us within 48 hours of delivery with photo evidence of the packaging and damaged product.
ORDER INFO
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?If we haven't already shipped your order, then yes, we can fix your address! If we have already shipped it, you may need to contact USPS to redirect the shipment to the correct address or to your local post office for pick-up.
CAN YOU RUSH MY ORDER?
Yes, please contact us before you place your order.
CAN I ADD EXTRA CUSTOMIZATION TO MY ORDER?
Of course! Just let us know in the notes section during section or contact us.
PAYMENT
WHAT KIND OF PAYMENT IS ACCEPTED?We accept all major credit cards, PayPal, Venmo, & CashApp
(please email us if you'd like to pay via CashApp)
IS YOUR SITE SECURE?
Yes! You pay through Shopify, one of the world’s premier e-commerce hosts. We never even see your credit card number; Shopify just tells us that you’ve paid and we ship you your stuff.